App Version Information and Support
Whenever possible, we make a free, Lite version of an app available so you
can sample the material before you make a purchase decision. Generally,
a Lite version of an app will contain just a few items that are available
in the full version.
If you discover any programming or content errors in either our Lite or Full
app versions, please email us at email@example.com or call us at
800-776-4332 so we can correct the issue and upload a new version.
Do your products work on Vista or Win7?
Our software titles were not developed specifically for Vista or Win 7; however
our testing shows they are functionally compatible.
When I start the program, it doesn’t fit on my
screen. What’s happening?
Many of our titles require a 1024x768 screen resolution. If the program
seems larger then your screen, you need to increase your resolution.
This file has step-by-step instructions
to change your screen resolution.
One of your programs was installed on my computer.
Why won’t it save the user data I input?
If your network administrator installed the program under her username and did
not give you administrative rights to the program’s folder, you won’t
be able to save information when you are logged in under your username.
Ask your network administrator to grant you rights to read and write data to the
program’s folder ([Local Hard Drive]:\Program Files\LinguiSystems\[Product Name]
for Windows users and Applications\LinguiSystems for Mac users). Your
network administrator or technical services personnel are the only people who
can resolve this issue.
When I try to install a program, why do I get an
error message that tells me I don’t have rights to install it or I
receive an input/output error?
You must have administrative rights to your machine to install many of our
programs. Contact your network administrator for assistance.
If your network administrator installs software under her username, she will need
to make sure that your username has read/write rights to the data folder within
the program. Otherwise, you will not be able to save data.
Is your software switch-accessible? Does
it work with touch screens?
Yes. All titles in our Autism & PDD series work with switch
statements that can be mapped to Tab key and left mouse-click functions.
All programs work with touch screen systems. Some of our
titles (No-Glamour Series®, Spotlight Series) require keyboard input to
register a student name for record-keeping, but once that step is passed, no other
keyboard-specific input is required.
Can I install a copy of your software on a network
so all of our speech therapists can access it?
No. Our software license covers use by an individual therapist for her
caseload only. Our software cannot be stored on a network for use by
several therapists. You may, however, install a title on a network if
you are the sole user. For
additional clarification, see LinguiSystems
Licensing Agreement document.
Can I purchase a multi-user license for your software?
No. We do not provide multiple-user licensing agreements.
You must purchase a separate copy of the software program for each person who will
be using it. The physical copy of the software and its proof of purchase
serves as your user license.
Can I use your software with more than one student?
Yes. You may use one software title with as many clients as you have on
your own caseload. You may install the software in multiple locations
as long as you are the sole therapist
accessing the program. For more clarification, see LinguiSystems
Licensing Agreement document.