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Frequently Asked Questions

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What are the shipping, tax, and fee charges?

Inside the US:
  UPS Ground 10% of your total order
  UPS Expedited
(overnight, 2nd day, and 3rd day):
Actual shipping charges
Outside the US:
  Canada:
Overseas:
15% of your total order
20% of your total order
• Note: UPS does not deliver to P.O. Boxes.
• Note: While we CAN ship your online order using expedited shipping methods (Next-Day or 2nd-Day) most online orders are processed within one business day of being placed. For fastest expedited shipping during business hours (8:00 am to 5:00pm, Central Time) please contact our customer service representatives by phone at 800-897-3702.

• Note: UPS 2nd Day shipping rates re calculated based on product weight and UPS Published Rates.

A sales tax of 8.25% is added to non-exempt orders shipping to Texas destinations.

What is your order processing time?

US:10-15 days for regular shipping
Canada:2-3 weeks
Overseas:3-4 weeks

How do you ship?

UPS is our standard carrier for all United States, Canadian, and APO/FPO orders.

UPS, Priority Mail International, and Express Mail International are the options for all international orders.

How can I order your products if I live outside the United States?

Canada
Purchase directly from LinguiSystems by mail, phone, fax, or online 24/7/365.

Mail to PRO-ED, Inc., 8700 Shoal Creek Boulevard, Austin, Texas 78757-6897 USA

Phone: 800-897-3202
Fax: 800-397-7633
Online at www.linguisystems.com

Australia
Order online at www.linguisystems.com or from

ProEd Australia www.proedaust.com.au
PO Box 3161 Nerang East
Queensland, 4211
Australia
Phone:07 55 938 966  Fax:07 55 938 969

United Kingdom
Order online at www.linguisystems.com or from

Winslow Press
www.winslow-cat.com
Goyt Side Road
Chesterfield, Derbyshire,
S40 2PH United Kingdom
Phone: 44 1246 210416  Fax: 44 1246 551195

How do I get off your mailing list?

Call 800-897-3202 or complete this form.

May I preview a product before I purchase it?

No.  You may return any product within 30 days of purchase if the product is in saleable condition.

Are samples and demos of your materials available on your website?

Yes.  Download up to ten FREE sample pages of any product.  Use them with your clients.   Our demos show you how our interactive software programs, therapy products, and tests work.

If I cannot find a product in your catalog or on your website, is it discontinued?

Yes.

What is your policy for desk copies?

We offer complimentary desk copies to teachers and professors who are requiring 10 or more students to purchase a copy of that title (usually a book) for a college course. To request the desk copy, simply send an e-mail message to deskcopy@proedinc.com with the following information: Your name and university address; the course title, number, and semester; and an estimate of the number of students you're expecting to attend the course.

Does LinguiSystems donate products?

Yes.  We donate products for door prizes and giveaways for state speech-language and hearing association conferences.  Send your request to markehj@proedinc.com.  Please set your spam filter to allow emails from this address.

May I translate a LinguiSystems product into another language?

Write to or email translations@proedinc.com.

What is your return policy?

PRO-ED 30-Day Guarantee. In the unlikely event that something you ordered does not work in therapy, return it to us within 30 days in saleable condition.

Please include a copy of your invoice and the reason for your return with the item. In order to expedite your credit, please make sure that the item is in saleable condition and is not out of print by calling our toll free number: (800) 897-3202. You will receive a full refund, less handling charges.

This policy applies to all LinguiSystems products except Apps purchased from the iTunes store, Google Play store, or Amazon Appstore.

Other Return Questions?
Simply call: 800-897-3202 or Local: 512-451-3246

Returns Address:
PRO-ED Inc.
Attn: Returns
8700 Shoal Creek Blvd.
Austin, TX 78757-6897

How can I give LinguiSystems feedback?

We love it when you share your suggestions and comments about our company, products, or services.   In fact, we might ask if we can use your comments in our marketing pieces!

Phone: 800-897-3202
Fax: 800-397-7633

Email: info@proedinc.com Please set your spam filter to accept emails from this address.

Mail: PRO-ED, Inc., 8700 Shoal Creek Blvd, Austin, TX 78757-6897 USA

Do you sell gift certificates?

No.  LinguiSystems does not sell gift certificates.