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Frequently Asked Questions

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What are the shipping, tax, and fee charges?

Shipping is FREE anywhere in the United States and to APO/FPO addresses.   No minimum is required.

Shipping charges apply to international orders, bookstore orders, and express service orders.  

Shipping charges for international deliveries vary based on order weight and destination.   International orders will be delivered by UPS, Priority Mail International, or Express Mail International

If you order online, shipping charges will display before you submit the order.

Express shipment options are available for an additional fee.

A sales tax of 6.75% is added to non-exempt orders shipping to Illinois destinations.  Our Canadian customers will incur either a GST or HST tax.

I would like to say “WOW” to everyone involved shipping orders.   I have NEVER experienced such prompt service—especially from a company that does not charge for shipping!  I will DEFINITELY order from you again.
Ann Brock, Indiana

When will I receive my order?

Average UPS and USPS delivery times are 1-7 business days after shipment.   Average UPS delivery times to Canada are 5-9 business days.

How and when do you ship?

UPS is our standard carrier for all United States, Canadian, and APO/FPO orders.

UPS, Priority Mail International, and Express Mail International are the options for all international orders.

Orders received by 4 p.m. CST, Monday-Friday are shipped the same day.  We do not ship on weekends or UPS and USPS holidays.

Express shipments must be placed by 3:30 p.m. CST, Monday-Friday.

WOW, the prompt service I have come to expect from your company.  You are spoiling me.   Thank you for your professionalism and great service!
Toula Kotamnidis, Assistant Principal New South Wales, Australia

How can I order your products if I live outside the United States?

Purchase directly from LinguiSystems by mail, phone, fax, or online 24/7/365.

Mail to LinguiSystems, 3100 4th Avenue, East Moline, Illinois 61244 USA

Phone: 800-776-4332 or 309-755-2300
Fax: 800-577-4555 or 309-755-2377
Online at

Order online at or from

ProEd Australia
PO Box 3161 Nerang East
Queensland, 4211
Phone:07 55 938 966  Fax:07 55 938 969

United Kingdom
Order online at or from

Winslow Press
Goyt Side Road
Chesterfield, Derbyshire,
S40 2PH United Kingdom
Phone: 44 1246 210416  Fax: 44 1246 551195

How do I get off your mailing list?

Call 800-776-4332 or 309-755-2300 or complete this form.

May I preview a product before I purchase it?

No.  Since we offer a Lifetime Product Guarantee™, return any product that doesn’t meet the needs of your clients.  We’ve had different reactions to this guarantee.  Most customers are shocked.  Some think we’ve lost our minds.   But all agree it’s the best guarantee on the planet.

Are samples and demos of your materials available on your website?

Yes.  Download up to ten FREE sample pages of any product.  Use them with your clients.   Our demos show you how our interactive software programs, therapy products, and tests work.

LinguiSystems allows customers to print sample pages before they purchase them.  This helps me be confident that I am buying the most appropriate products for my students.
Angela Campbell, Kentucky

My absolute favorite reasons for ordering with LinguiSystems are that I can review products online and print the table of contents and sample pages before I order.
Mary Powell, New Mexico

If I cannot find a product in your catalog or on your website, is it discontinued?


What is your policy for desk copies?

We are happy to provide a desk copy of a book that will be used as a required text in your college course.   Mail your request on your college letterhead to Customer Care Desk Copy Request, LinguiSystems, 3100 4th Avenue, East Moline, Illinois 61244 USA

Does LinguiSystems donate products?

Yes.  We donate products for door prizes and giveaways for state speech-language and hearing association conferences.  Send your request to  Please set your spam filter to allow emails from this address.

May I translate a LinguiSystems product into another language?

Generally we do not allow translations of our products.  However, if you have special requests, write to or email Kelly Malone, LinguiSystems, 3100 4th Avenue, East Moline, Illinois 61244 USA

What is your return policy?

We have a Lifetime Product Guarantee™ on all LinguiSystems products.

In the unlikely event something you order does not fit the bill for a particular client, return it to us for an exchange, credit, or refund.  We’ll make it right.  Always.  Most customers are shocked.  Some think we’ve lost our minds.  But all agree it’s the best guarantee on the planet.

Return instructions are on the back of your packing slip.
Mail to Returns, LinguiSystems, 3100 4th Avenue, East Moline, Illinois 61244 USA

Or, call 800-776-4332 or 309-755-2300, 8 a.m.-5 p.m. CST,
Monday-Friday for a return authorization.

How can I give LinguiSystems feedback?

We love it when you share your suggestions and comments about our company, products, or services.   In fact, we might ask if we can use your comments in our marketing pieces!

Phone: 800-776-4332 or 309-755-2300
Fax: 800-577-4555 or 309-755-2377

Email: Please set your spam filter to accept emails from this address.

Mail: LinguiSystems, 3100 4th Avenue, East Moline, Illinois 61244 USA

Do you sell gift certificates?

No.  LinguiSystems does not sell gift certificates.