Frequently Asked Questions
- What are the shipping, tax, and fee charges?
- When will I receive my order?
- How and when do you ship?
- Do you sell gift certificates?
- How can I order your products if I live outside the United States?
- Are samples and demos of your materials available on your website?
- May I preview a product before I purchase it?
- If I cannot find a product in your catalog or on your website, is it discontinued?
- How can I submit a product idea for publication?
- What is your policy for desk copies?
- Does LinguiSystems donate products?
- May I translate a LinguiSystems product into another language?
- What is your return policy?
- How can I get your catalog?
- How do I get off your catalog mailing list?
- How can I get LinguiSystems feedback?
What are the shipping, tax, and fee charges?
Shipping is FREE anywhere in the United States, Canada, and to APO/FPO addresses. No minimum is required.Shipping charges apply to international, bookstores, and express service orders. Surcharges apply to extended area postal codes in Canada.
Shipping charges for international deliveries vary based on order weight and destination. Please choose either Priority Mail International or Express Mail International.
If you order online, shipping charges will display before you submit the order.
Express shipment options are available for an additional fee.
A sales tax is added to non-exempt orders shipping to Illinois destinations. A GST tax is added to non-exempt orders shipping to Canadian destinations. An HST tax is charged for some provinces. An extended area surcharge is added to certain postal codes.
I would like to say “WOW” to everyone involved shipping orders.
I have NEVER experienced such prompt service—especially from a company that does not charge
for shipping! I will DEFINITELY order from you again.
Ann Brock, Indiana
Ann Brock, Indiana
When will I receive my order?
Average UPS and USPS delivery times are 2-5 business days after shipment. Average UPS delivery times to Canada are 6-10 business days.How and when do you ship?
UPS is our standard carrier for all United States, Canadian, and APO/FPO orders.Priority Mail International and Express Mail International are the options for all international orders.
Orders received by 4 p.m. CST, Monday-Friday are shipped the same day. We do not ship on weekends or UPS and USPS holidays.
Express shipments must be placed by 3:30 p.m. CST, Monday-Friday.
WOW, the prompt service I have come to expect from your company. You are spoiling me.
Thank you for your professionalism and great service!
Toula Kotamnidis, Assistant Principal New South Wales, Australia
Toula Kotamnidis, Assistant Principal New South Wales, Australia
Do you sell gift certificates?
Yes. Call 800-776-4332 or 309-755-2300, 8 a.m.-6 p.m. CST, Monday-Friday or order online. Gift Certificates are available in any amount and expire five years from the date of purchase.How can I order your products if I live outside the United States?
CanadaPurchase directly from LinguiSystems by mail, phone, fax, or online 24/7/365.
Mail to LinguiSystems, 3100 4th Avenue, East Moline, Illinois 61244 USA
Phone: 800-776-4332 or 309-755-2300
Fax: 800-577-4555 or 309-755-2377
Online at www.linguisystems.com
Australia
Order online at www.linguisystems.com or from
ProEd Australia www.proedaust.com.au
PO Box 3161 Nerang East
Queensland, 4211
Australia
Phone:07 55 938 966 Fax:07 55 938 969
United Kingdom
Order online at www.linguisystems.com or from
Winslow Press
www.winslow-cat.com
Goyt Side Road
Chesterfield, Derbyshire,
S40 2PH United Kingdom
Phone: 44 1246 210416 Fax: 44 1246 551195
Are samples and demos of your materials available on your website?
Yes. Download up to ten FREE sample pages of any product. Use them with your clients. Our software demos show you how our interactive programs work and how the data collection saves you time.
LinguiSystems allows customers to print sample pages before they purchase them. This helps me
be confident that I am buying the most appropriate products for my students.
Angela Campbell, Kentucky
My absolute favorite reasons for ordering with LinguiSystems are that I can review products online and print the table of contents and sample pages before I order.
Mary Powell, New Mexico
Angela Campbell, Kentucky
My absolute favorite reasons for ordering with LinguiSystems are that I can review products online and print the table of contents and sample pages before I order.
Mary Powell, New Mexico
May I preview a product before I purchase it?
No. Since we offer a Lifetime Product Guarantee™, return any product that doesn’t meet the needs of your clients. We’ve had different reactions to this guarantee. Most customers are shocked. Some think we’ve lost our minds. But all agree it’s the best guarantee on the planet.If I cannot find a product in your catalog or on your website, is it discontinued?
Yes.How can I submit a product idea for publication?
Click on Publish with Us for an explanation of our submission process, the forms you can submit/download, and an author's personal publishing story.Call us with questions 800-776-4332 or 309-755-2300 or email at service@linguisystems.com 8 a.m.-6 p.m. CST, Monday-Friday.
Mail the forms and your submission to:
Trish Burnett, LinguiSystems, 3100 4th Avenue, East Moline, Illinois 61244 USA
What is your policy for desk copies?
We are happy to provide a desk copy of a book that will be used as a required text in your college course. Mail your request on your college letterhead to Customer Care Desk Copy Request, LinguiSystems, 3100 4th Avenue, East Moline, Illinois 61244 USADoes LinguiSystems donate products?
Yes. We donate products for door prizes and giveaways for state speech-language and hearing association conferences. Send your request to service@linguisystems.com. Please set your spam filter to allow emails from this address.May I translate a LinguiSystems product into another language?
Generally we do not allow translations of our products. However, if you have special requests, write to or email Kelly Malone, LinguiSystems, 3100 4th Avenue, East Moline, Illinois 61244 USAkmalone@linguisystems.com.
What is your return policy?
We have a Lifetime Product Guarantee™ on all LinguiSystems products.In the unlikely event something you order does not fit the bill for a particular client, return it to us for an exchange, credit, or refund. We’ll make it right. Always. Most customers are shocked. Some think we’ve lost our minds. But all agree it’s the best guarantee on the planet.
Return instructions are on the back of your packing slip.
Mail to Returns, LinguiSystems, 3100 4th Avenue, East Moline, Illinois 61244 USA
Or, call 800-776-4332 or 309-755-2300, 8 a.m.-6 p.m. CST, Monday-Friday for a return authorization.
How can I get your catalog?
If you have an address in the U.S., you can:Click on the Request a FREE Catalog page and complete the form. Or order by:
Phone 800-776-4332 or 309-755-2300
Fax 800-577-4555 or 309-755-2377
Email: service@linguisystems.com Please set your spam filter to accept emails from this address.
Mail: LinguiSystems, 3100 4th Avenue, East Moline, Illinois 61244 USA
We do not mail catalogs to international addresses.
How do I get off your mailing list?
Call 800-776-4332 or 309-755-2300 or complete this form.How can I give LinguiSystems feedback?
We love it when you share your suggestions and comments about our company, products, or services. In fact, we might ask if we can use your comments in our marketing pieces!Phone: 800-776-4332 or 309-755-2300
Fax: 800-577-4555 or 309-755-2377
Email: service@linguisystems.com Please set your spam filter to accept emails from this address.
Mail: LinguiSystems, 3100 4th Avenue, East Moline, Illinois 61244 USA