Frequently Asked Questions
- What are the shipping, tax, and fee charges?
- What is your order processing time?
- How do you ship?
- How can I order your products if I live outside the United States?
- Where can I get some help with the Digital Downloads that I have purchased in the past?
- How do I get off your catalog mailing list?
- May I preview a product before I purchase it?
- Are samples and demos of your materials available on your website?
- If I cannot find a product in your catalog or on your website, is it discontinued?
- What is your policy for desk copies?
- Does LinguiSystems donate products?
- May I translate a LinguiSystems product into another language?
- What is your return policy?
- How can I give LinguiSystems feedback?
- Do you sell gift certificates?
What are the shipping, tax, and fee charges?
|Inside the US:|
|UPS Ground||10% of your total order|
(overnight, 2nd day, and 3rd day):
|Actual shipping charges|
|Outside the US:|
| 15% of your total order
20% of your total order
• Note: UPS does not deliver to P.O. Boxes.
A sales tax of 8.25% is added to non-exempt orders shipping to Texas destinations.
What is your order processing time?
|US:||10-15 days for regular shipping|
How do you ship?UPS is our standard carrier for all United States, Canadian, and APO/FPO orders.
UPS, Priority Mail International, and Express Mail International are the options for all international orders.
How can I order your products if I live outside the United States?Canada
Purchase directly from LinguiSystems by mail, phone, fax, or online 24/7/365.
Mail to PRO-ED, Inc., 8700 Shoal Creek Boulevard, Austin, Texas 78757-6897 USA
Online at www.linguisystems.com
Order online at www.linguisystems.com or from
ProEd Australia www.proedaust.com.au
PO Box 3161 Nerang East
Phone:07 55 938 966 Fax:07 55 938 969
Order online at www.linguisystems.com or from
Goyt Side Road
S40 2PH United Kingdom
Phone: 44 1246 210416 Fax: 44 1246 551195
Where can I get some help with the Digital Downloads that I have purchased in the past?For assistance with Digital Downloads, send an email to: firstname.lastname@example.org, attach your invoice, include your email address, daytime phone, and a detailed description of the issue related to your Digital Download.
How do I get off your mailing list?Call 800-897-3202 or complete this form.
May I preview a product before I purchase it?No. You may return any product within 30 days of purchase if the product is in saleable condition.
Are samples and demos of your materials available on your website?Yes. Download up to ten FREE sample pages of any product. Use them with your clients. Our demos show you how our interactive software programs, therapy products, and tests work.
If I cannot find a product in your catalog or on your website, is it discontinued?Yes.
What is your policy for desk copies?We offer complimentary desk copies to teachers and professors who are requiring 10 or more students to purchase a copy of that title (usually a book) for a college course. To request the desk copy, simply send an e-mail message to email@example.com with the following information: Your name and university address; the course title, number, and semester; and an estimate of the number of students you're expecting to attend the course.
Does LinguiSystems donate products?Yes. We donate products for door prizes and giveaways for state speech-language and hearing association conferences. Send your request to firstname.lastname@example.org. Please set your spam filter to allow emails from this address.
May I translate a LinguiSystems product into another language?Write to or email email@example.com.
What is your return policy?PRO-ED 30-Day Guarantee. In the unlikely event that something you ordered does not work in therapy, return it to us within 30 days in saleable condition.
Please include a copy of your invoice and the reason for your return with the item. In order to expedite your credit, please make sure that the item is in saleable condition and is not out of print by calling our toll free number: (800) 897-3202. You will receive a full refund, less handling charges.
This policy applies to all LinguiSystems products except Apps purchased from the iTunes store, Google Play store, or Amazon Appstore.
Other Return Questions?
Simply call: 800-897-3202 or Local: 512-451-3246
8700 Shoal Creek Blvd.
Austin, TX 78757-6897
How can I give LinguiSystems feedback?We love it when you share your suggestions and comments about our company, products, or services. In fact, we might ask if we can use your comments in our marketing pieces!
Email: firstname.lastname@example.org Please set your spam filter to accept emails from this address.
Mail: PRO-ED, Inc., 8700 Shoal Creek Blvd, Austin, TX 78757-6897 USA